Terms
 Prices and items are valid from 1st January 2004. They are, however, subject to change without notice.

 VAT at 21% is not included in the prices. European Union customers should quote their VAT registration number and pay prices inclusive of VAT. European Union customers with no VAT registration number are liable to pay Belgian VAT at 21%.

 Terms are strictly 30 days net.

 We reserve the right to charge interest at 2% per month on overdue accounts.

 We regret that we are unable to supply goods where accounts remain overdue.

 Except where otherwise stated we have a 'no return' policy on our materials, and are unable to supply sample copies for inspection or on approval. Single copy prices for most items have been established for this purpose. If you would like to know more about any of the items before purchasing, please feel free to ring us on 32(2) 675 53 94.

 All publications of perform-action and its associated authors are copyright.

Their reproduction, in whole or in part, by any process is in violation of copyright law unless prior written authorisation has been obtained from the publisher. This applies to any learning instrument or section thereof as well as to answer sheets, scoring devices, profiles, report forms, tables, charts, norms, or other quoted material found in instruments, manuals, brochures or books.

Payment
Orders will only be accepted on the following terms:

 Prepayment by pro forma invoice. On receipt of your order, a pro forma invoice will be issued. On receipt of a cleared payment, goods will be dispatched

 By credit card, please make sure we have your correct account details, including:
– name as shown on card
– card number
– statement address
– expiry date A VAT invoice will be sent in a delay of 14 days.

 On open account. To open an account, please contact us for an application form to confirm trade and bank references.

 Please Note: Credit given only on orders over 250 €. All orders under 250 € must be prepaid by method 1 or 2 above.

 All overseas orders: must be prepaid in €, including postage, packing, and bank handling charges. You may pay by credit card or International Money transfer (IMT). IMT payments should be made payable to
C. L. S. s.p.r.l. / b.v.b.a.
Account number 210-0117201-77
Générale de Banque – Generale Bank
Av. Van Horenbeeklaan, 32
B-1160 Brussels

Delivery
  Standard service – please allow 14 days for delivery.

 Urgent orders – we will do our best to dispatch urgent orders within 24 hours, subject to the availability of the items.

 All orders will be sent to you by courier service to guarantee delivery. For priority or guaranteed next-day delivery – an additional charge will be made.

 For previous catalogue items (non-stock), please allow an extra 14 days delivery in addition to the standard service. Please phone for availability.

 Please call your sales consultant for availability of materials. Since the release of this publication, some items may have been discontinued or gone out of print.

Customer Information
Please contact us on +32 (0)2 675 53 94 with any queries or problems you might have and we will be pleased to advise you.